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Information We Collect

Depending on how you interact with our website, we may collect:

• Name

• Email address

• Phone number

• Service or property address

• Home information, such as square footage, bedrooms, bathrooms, and cleaning needs

• Booking and appointment information

• Information submitted through contact forms, estimate requests, or other inquiries

• Payment and transaction information

• Information you voluntarily provide when communicating with us

Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and information about how you interact with our website.

How We Collect Information

We may collect information when you:

• Request an online cleaning estimate

• Submit a contact or inquiry form

• Book a residential or other service through our website

• Make a payment through our website

• Subscribe to our email communications

• Communicate with us by email or other methods

• Browse or interact with our website

How We Use Your Information

We use the information we collect to:

• Provide cleaning estimates and services

• Schedule and manage appointments through Wix Bookings

• Process payments and deposits through Wix Payments

• Communicate with you about your appointments, estimates, payments, and services

• Send appointment confirmations, reminders, and other service-related communications

• Respond to questions and customer inquiries

• Send promotional emails and company updates when you have subscribed to our marketing communications

• Improve our website, services, and customer experience

• Protect our website and business against fraud, misuse, and security threats

• Maintain appropriate business and transaction records

• Comply with applicable legal requirements

Online Estimates

Our online pricing calculator provides an estimate based on the information you provide. Information submitted through the calculator may be used to generate your estimate and assist us in preparing to provide services.

An online estimate is not a final service price. Final pricing may vary depending on the actual size, condition, and specific cleaning needs of the property.

Wix Bookings and Payments

We use Wix Bookings to manage appointments and collect information necessary to schedule and provide our services. Wix Bookings may collect information such as your name, contact information, booking details, and service history. Wix also provides booking-related email notifications to clients regarding bookings, cancellations, and other appointment changes.

We use Wix Payments and related payment services to process payments and deposits made through our website. Payment information submitted through these services may be processed and stored by Wix and its applicable payment service providers in accordance with their privacy and security practices.

We do not intentionally collect or store your full payment card information outside of the payment systems used to process your transaction.

For more information about how Wix handles personal information, please review Wix's Privacy Policy.

Email Marketing

If you choose to subscribe to our email communications, we may use your name and email address to send you company news, promotions, cleaning tips, special offers, and other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Service-related communications, such as booking confirmations, appointment reminders, payment information, or other communications necessary to provide a service you requested, may still be sent when appropriate.

Wix notes that businesses using Wix Email Marketing are responsible for obtaining the appropriate consent for marketing communications under applicable laws.

Third-Party Services

Our website is hosted through Wix and may use Wix services and other third-party tools necessary to operate our website and business.

These services may process information on our behalf for purposes such as:

• Website hosting

• Online booking

• Payment processing

• Email marketing

• Appointment notifications

• Website analytics

• Security and fraud prevention

• Website functionality

Third-party providers may have their own privacy policies governing how they collect, use, and protect information.

Cookies and Website Technologies

Our website and third-party services may use cookies and similar technologies to operate the website, remember preferences, improve functionality, understand website traffic, and measure how visitors interact with our website.

The specific cookies and technologies used may change as we add or modify website features and services.

How We Protect Your Information

We take reasonable measures to protect the personal information we maintain against unauthorized access, misuse, loss, or disclosure.

Because no website or electronic transmission can be guaranteed to be completely secure, we cannot guarantee the absolute security of information transmitted through our website.

Information Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, communicate with customers, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

When information is no longer reasonably necessary, we may securely delete or dispose of it.

Your Privacy Choices

You may contact us if you would like to:

• Ask what personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of information where applicable

• Stop receiving optional marketing communications

• Ask questions about how we use your information

Some information may need to be retained when required for legal, accounting, security, or legitimate business purposes.

Children's Privacy

Our website and services are intended for adults and are not directed toward children under 13. We do not knowingly collect personal information from children under 13 through our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.

Any changes will be posted on this page with an updated effective date.